VibroBet

Contacts

Welcome to the official Contact Us page of VibroBet, the online casino and sportsbook operated by 3-102-937278 LTDA under the laws of Costa Rica. Here you will find all the ways to reach our team, along with a short overview of who we are, what we stand for, and how we support you every day.

About VibroBet

VibroBet is a modern online casino and sports betting brand that brings slots, live casino, crash games, and sports betting together in one place. Our site is built for players who enjoy fast gameplay, clear rules, strong promotions, and honest service.

We offer online casino entertainment across several main sections:

  • Casino: Thousands of slots, feature buy titles, table games, and special game collections such as Egyptian, Asian, Gods, Books, Space, and Classic themes.
  • Live Casino: Real dealers, real tables and shows, including roulette, blackjack, baccarat, and game-show style titles.
  • Crash and Originals: Fast games such as Aviator, Mines, Crash, and many VibroBet Originals like Aviafly, Hamster Run and Chicken series titles.
  • Sports Betting: Pre-match and live bets on football, tennis, horse racing, virtual sports and more, with bet boosts and live streams for selected events.
  • VIP Players Area: Cashback, rakeback, level-up rewards, personal service and faster payments for our most active players.

VibroBet works with many respected game studios, including Pragmatic Play, Play'n GO, Nolimit City, Relax Gaming, Yggdrasil, BGaming, Quickspin and others. Our payment options include cards, bank transfers, e-wallets and cryptocurrencies, with clear limits and terms. We aim to keep payments fast, secure and predictable for every player.

Our Mission and Values

Our mission is simple: to give adult players a safe and exciting place to enjoy casino games and sports betting, supported by fair rules, quick help and clear information.

VibroBet is built on a few core values:

  • Clarity: We explain bonuses, payments and rules in plain language, with no hidden meaning.
  • Safety: We protect your data, account and funds with modern security tools and strict internal controls.
  • Fair Play: We work with licensed providers and use certified games and payouts.
  • Responsible Play: We support safe gambling habits and give players tools such as self-exclusion and self-tests.
  • Support: We treat every contact as important, and we always aim to respond quickly and honestly.

As an operator active in many markets, including the United Kingdom audience, we keep improving our service, promotions and game range in line with local expectations and with respect for local rules. VibroBet is an entertainment service for adults. You must be 18+ to play.

Why UK Players Choose VibroBet

Players from the UK region look for three main things: reliability, speed and variety. VibroBet focuses on all three:

  • Variety of games: Slots, live casino, crash games, originals and feature buy titles in many styles.
  • Big welcome package: Casino welcome up to 225% and €4,000 plus 210 free spins, and a sports free bet offer up to €2,700 for new users, subject to the terms on site.
  • Regular promotions: Weekly reloads, Wednesday free spins, Monday live reloads, cashback and rakeback for active players.
  • VIP benefits: VIP Cashback up to 20%, rakeback up to 15%, level up gifts, faster withdrawals and a personal manager for top levels.
  • Mobile focus: A dedicated app with secret in-app bonuses for players who prefer to play on mobile devices.

Our aim is to keep VibroBet user-friendly, clear and safe for all registered users who access our services through vibrobet-official.com.

How We Support You

The VibroBet team is here to help with any question about your account, payments, bonuses, technical issues, responsible gambling tools, or any other aspect of our casino and sportsbook.

Typical topics our support team handles include:

  • Registration and VibroBet login problems
  • Verification (KYC) and account security
  • Deposit and withdrawal status, limits and methods
  • Bonus rules, activation and wagering questions
  • Game errors, session drops or technical glitches
  • Responsible gambling limits, self-exclusion and advice
  • Feedback or complaints about any part of our service

We treat all contacts with respect and keep your data private according to our latest Privacy Policy, updated on 2026-01-21. Payment handling follows our Payment Policy, last updated on 2026-02-05.

Contact Channels

You can reach our support and related departments through the following channels.

Main Support Email

The primary contact point for VibroBet players is our support email address:

Email: [email protected]

Use this address for general questions, account help, feedback, and complaints. Please include the following details in your email so that we can assist you faster:

  • Your full name and registered username
  • The email address linked to your VibroBet account
  • A short description of your question or issue
  • Relevant screenshots or transaction IDs, if any

Our goal is to reply within a reasonable time. Response times may vary with demand, but we read every message and answer each one.

Department-Specific Queries

To help us route your message correctly, please mention the subject line clearly, for example:

  • “Account – Login Issue”
  • “Payments – Withdrawal Pending”
  • “Bonus – VibroBet Promo Code Question”
  • “Technical – Game Crashed During Free Spins”
  • “Responsible Gambling – Self-Exclusion Request”
  • “Feedback – Suggestion for VibroBet Casino”

Our support team works closely with the payments, risk, VIP and technical teams to give you clear and complete answers.

Information to Include When You Contact Us

The more clear information you provide, the faster we can help. When you write to [email protected], please try to include:

  • Your full name, as registered on VibroBet
  • Your country of residence
  • Your preferred language for support, if different from English
  • The device type you use (desktop, mobile, tablet) and browser or app
  • Approximate time and date of the issue
  • Game title or payment method involved, if relevant
  • Any error messages you saw on screen

Do not share your password or full payment card numbers in messages. If we need documents for verification, our team will explain exactly what is required and how to send it safely.

Payment, Verification and Security Questions

Payment, verification and account security are common topics for support contacts. Below is a short guide that may answer some questions before you write to us.

Deposits

Key points about deposits at VibroBet:

  • Minimum deposit is usually €20, or the equivalent in accepted currency or cryptocurrency.
  • Supported methods include Visa, MasterCard, bank transfer, electronic wallets, cryptocurrencies and local alternatives where available.
  • Deposits should appear on your balance within a short time after confirmation.
  • You must use payment methods registered in your own name. Third-party deposits are not allowed.

Withdrawals

Key points about withdrawals from casino VibroBet:

  • Minimum withdrawal is usually €40, or equivalent in supported currency.
  • Withdrawals are normally processed within 3 banking days, depending on the method and checks.
  • In most cases, funds are sent back to the same type of method used for deposit.
  • Cross-withdrawals between fiat and cryptocurrencies are not allowed.
  • In line with policy, withdrawal limits may apply per day, week and month, and large winnings may be paid in parts.

If your withdrawal seems delayed, first make sure all bonus and wagering terms are met and that your profile is fully verified. If you still have questions, please contact us with full details and any transaction IDs.

Account Verification (KYC)

Before certain withdrawals, our security team may ask for documents to confirm your identity, address or payment method. This is a legal and safety requirement and helps protect both you and VibroBet from fraud.

If you receive such a request, follow the instructions carefully and send clear copies of the documents. If you are unsure about any part of the process, reach out to support so we can guide you step by step.

Responsible Gambling Support

VibroBet promotes responsible gambling for all players. Gambling should be a form of entertainment, not a way to solve financial problems or emotional stress.

We provide several tools and support options:

  • Self-Test: A set of questions that can help you check your gambling habits and spot early warning signs.
  • Self-Exclusion: Option to block your access to VibroBet services for a set period or longer, if needed.
  • Limits: In many regions, you can set your own deposit, loss or session limits from the account menu.
  • Support by Email: Our team can guide you through setting limits or taking a break if you feel your gambling is getting out of control.

If you are worried about your gambling, we urge you to reach out to a professional support organisation. For UK-based players, a trusted resource is BeGambleAware, which offers free, confidential help.

Legal and Company Information

VibroBet is owned and operated by 3-102-937278 LTDA, under the jurisdiction of Costa Rica. All rights are reserved under the notice © 3-102-937278 LTDA 2025. Our policies, including Privacy Policy and Payment Policy, are reviewed and updated regularly to keep them clear and up to date.

For all legal questions, privacy requests, or formal complaints, please contact us via email and include “Legal” in the subject line. Our specialised team will review your message and respond in line with internal procedures and applicable rules.

Feedback and Complaints

We welcome honest feedback from players. Your comments help us improve our games, site layout, payment flows and service standard. If you have suggestions or wish to share a positive or negative experience, please write to [email protected] with a clear subject and as much detail as you can provide.

If you have a complaint, our support agents will do their best to resolve it quickly and fairly. In complex cases, the issue may be escalated to a senior agent or another department for detailed review. We will always aim to keep you informed about the status and outcome.

Summary

VibroBet is an online casino and sportsbook created for players who want clear rules, strong gaming variety, fast payments and reliable support. This Contact Us page gives you a simple way to reach our team whenever you need help or have a question. Whether you are asking about a VibroBet bonus, a VibroBet casino game, the VibroBet promo code rules, or your latest withdrawal, we are here to assist you.

For any enquiries, please write to [email protected]. Our team will review your message and respond as soon as possible.