Privacy Policy

Last updated: 21 January 2026

This Privacy Policy explains how VibroBet (operated by 3-102-937278 LTDA, Costa Rica) collects, uses, stores and protects your personal information when you visit our site, create an account, use the VibroBet online casino and sportsbook services, or contact our support team.

By registering a VibroBet account or using our services, you confirm that you have read, understood and agreed to this Privacy Policy, together with our Terms and Conditions and Payment Policy. If you do not agree with any part of this Policy, please do not use our services.

1. Who We Are

VibroBet is an online casino and sports betting brand offering Slots, Live Casino, Crash Games, Originals, Virtual Sports and Sports Betting, along with a VIP Program for loyal players.

The service is operated by:

For privacy-related questions, you can contact us at: [email protected].

2. Scope of This Privacy Policy

This Policy applies to:

• Our site and pages under the domain vibrobet-official.com used for information and promotion of the VibroBet casino and sportsbook brand.
• Your use of the VibroBet casino, live casino, sports betting, crash games and VIP Program, where such services are offered to players from the United Kingdom subject to local rules.
• Communication with our support team, marketing team or VIP managers by email, live chat or other channels that link to this Policy.

This Policy does not apply to websites or services of third parties, including payment providers, game providers, external promotional partners, or any site that links to or from our pages. Those parties have their own privacy policies.

3. Legal Basis and Age Restrictions

3.1 Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract – to create and manage your VibroBet account and provide casino and sports betting services.
• Compliance with legal obligations – to meet anti-money laundering (AML), counter-terrorist financing (CTF), fraud prevention, responsible gambling and taxation requirements.
• Legitimate interests – to maintain security, improve our services, prevent abuse, protect our rights, and conduct reasonable marketing and analytics.
• Your consent – for example, to send some marketing messages or to place certain cookies, where consent is required by law.

3.2 Age and Location

• VibroBet services are strictly limited to adults who are at least 18 years old, or higher if local law in your country sets a greater minimum gambling age.
• We do not knowingly collect or keep data relating to minors. If we become aware that a minor has registered an account, we will close the account and delete or anonymise related data as required by law.
• Some features, bonuses or games may not be available in the United Kingdom or other regions because of regulatory restrictions.

4. Personal Data We Collect

4.1 Information You Provide to Us

When you register and use VibroBet, you may provide the following information:

• Account details: full name, username, password, date of birth, gender (if requested), country and preferred language.
• Contact details: email address, phone number, postal address and communication preferences.
• Verification (KYC) data: copies of ID documents, passport or driving licence, proof of address (for example, utility bill or bank statement), proof of payment method ownership and any other information we reasonably need to confirm your identity.
• Payment information: basic details of your deposits and withdrawals (amount, currency, method, transaction time). Card numbers and similar sensitive data are handled securely and, when possible, by certified payment processors.
• Support communication: messages you send to us by email, live chat or other channels, including any documents, screenshots or notes you share.
• Marketing and preferences: your opt-in status for newsletters, SMS and push notifications, as well as your preferred game types, bonus types and general interests where shared with us.

4.2 Information We Collect Automatically

When you visit our site or use your VibroBet account, we collect some data automatically:

• Technical data: IP address, device type, operating system, browser type and version, language settings, device identifiers and approximate location (country or city level, where allowed by your device or browser).
• Usage data: pages visited, links clicked, time and date of visits, session duration, referring URLs, loading times, error logs and similar metrics.
• Gameplay and betting data: games played (for example Slots, Live Casino, Crash Games, Originals, Sports Betting), bet amounts, wins and losses, bonus use, free spin activity, bet history and VIP progress.
• Cookie data and similar technologies: tokens that help us recognise your browser, remember your preferences, keep you logged in, analyse performance and show adverts.

4.3 Information from Third Parties

We may receive personal data about you from:

• Payment providers and banks – to confirm successful deposits, withdrawals, chargebacks, or suspected fraud.
• Identity verification and AML providers – to confirm your identity, address and eligibility to use gambling services.
• Game providers – to process technical game sessions, wins, losses, jackpots and bonus features.
• Marketing partners and affiliates – limited data to confirm registrations, conversions and bonus claims.
• Public and official sources – data needed for AML, sanctions screening, fraud checks and responsible gambling reviews.

5. How We Use Your Personal Data

We use your personal information for the purposes listed below.

5.1 Account Creation and Management

• To create and manage your VibroBet account.
• To verify your age, identity and address.
• To set account limits and responsible gambling tools at your request.
• To manage VIP Program participation, VIP Players Area rewards, level up prizes, cashback and rakeback.

5.2 Providing Casino and Sports Services

• To offer access to game categories such as Slots, Live Casino, Crash Games, Originals, Virtual Sports and Sports Betting.
• To enable play on highlighted games including Book of Dead, Gates of Olympus, Big Bass Splash, Buffalo King Megaways, Live Roulette tables, Baccarat and Crash-style games.
• To manage bets, process wins and losses and show your balance.
• To deliver welcome bonuses, reload bonuses, free spins, cashback, rakeback, level up prizes and app-only offers.

5.3 Payments and Financial Operations

• To process deposits and withdrawals using Visa, MasterCard, bank transfer, electronic wallets, cryptocurrency or other available methods.
• To meet limits such as minimum deposit of €20 and minimum withdrawal of €40, daily and monthly withdrawal caps and large winning instalment rules.
• To respect important payment rules, including the use of only personally owned payment methods, no third-party deposits, and same-currency withdrawals.
• To detect, investigate and prevent payment fraud, abuse of bonuses, chargebacks and other suspicious actions.

5.4 Legal, Regulatory and Security Duties

• To comply with AML and CTF laws, sanctions screening and responsible gambling duties.
• To fulfil record-keeping obligations under gaming, financial and consumer protection rules.
• To protect our rights in case of disputes, chargebacks, bonus abuse or breach of our Terms and Conditions.
• To secure our systems, monitor for unusual patterns, stop fraudulent accounts and protect both players and the operator.

5.5 Customer Support

• To answer your questions, handle complaints and guide you through account, bonus or payment issues.
• To monitor support conversations, where allowed, to improve service quality and staff training.

5.6 Marketing and Personalisation

• To send promotional emails, SMS or push notifications about offers such as the casino welcome package (225% up to €4,000 + 210 Free Spins), the Sports Welcome Freebet up to €2,700, weekly reloads, Wednesday Free Spins and Monday Live Reload offers, as allowed by law.
• To personalise content, show recommended games and bonuses based on your play history and VIP status.
• To run loyalty programs, tournaments and special campaigns, including app-only secret bonuses, offline gifts and VIP events.
• To measure response to campaigns and adjust our marketing for relevance and fairness.

5.7 Analytics and Service Improvement

• To analyse traffic, game performance, payment flows and device usage for improvement.
• To track technical errors, bugs, and security incidents.
• To improve layout, navigation, loading speed and overall experience.

6. Cookies and Tracking Technologies

We use cookies and similar tools to run the site, keep you logged in, analyse use and show adverts.

6.1 Types of Cookies We Use

• Strictly necessary cookies – required to run the site, log you in, keep sessions active, route traffic and protect security.
• Functional cookies – remember your preferences, language, region and basic settings.
• Performance and analytics cookies – help us understand how visitors use our pages and games so we can improve speed and layout.
• Marketing cookies – help us measure marketing campaigns and show more relevant banners or offers, sometimes in cooperation with advertising partners.

6.2 Cookie Control

• On your first visit, you may see a cookie notice explaining the main cookie types.
• You may be able to accept or reject some categories of cookies (such as analytics or marketing) through on-site settings or your browser settings.
• You can remove cookies through your browser at any time, but this may affect how some features work, and you might need to log in again more often.

7. How We Share Your Data

We treat your personal data with care and share it only with parties who need it to provide the services or meet legal requirements.

7.1 Service Providers (Processors)

We may share your data with trusted third parties who act on our behalf and follow our instructions, including:

• Payment processors and banks.
• Identity verification, KYC and AML service providers.
• Game providers such as Play'n GO, Pragmatic Play, Nolimit City, Yggdrasil and others, to run games and process results.
• Data hosting and cloud infrastructure providers.
• Analytics, security, anti-fraud and anti-abuse tools.
• Email, SMS and marketing automation platforms.

7.2 Business Partners

• Affiliates and marketing partners receive only limited data for tracking registrations, deposits and approved conversions.
• VIP and promotional partners may receive partial data needed to deliver prizes, gifts or events, such as your name and contact information.

7.3 Legal and Regulatory Authorities

• We may share your data with regulators, law enforcement, courts or other public authorities if required by law or to protect our rights and the safety of our players.
• We may also share data where needed to detect and prevent fraud, money laundering, match-fixing or other crimes.

7.4 Corporate Transactions

• If we transfer or restructure parts of our business, sell assets, or merge with another company, personal data may be shared with involved parties, subject to confidentiality duties and applicable law.

7.5 No Sale of Personal Data for Profit

We do not sell your personal data as a product. Any sharing of data follows this Policy, our Terms and Conditions and legal rules.

8. International Transfers of Data

Because VibroBet is operated by 3-102-937278 LTDA in Costa Rica and works with global providers, your data may be processed in countries outside your own, including outside the United Kingdom or European Economic Area.

Where the law requires, we use suitable safeguards for such transfers, such as contractual clauses, technical encryption, strict access controls and internal policies to protect your information.

9. Data Retention

We keep your personal data only for as long as needed for the purposes described in this Policy and as required by law.

• Account data – kept while your account is active and for a certain period after closure for legal, regulatory and dispute-related reasons.
• Payment and transaction data – kept for the period required by financial and AML regulations, which may be several years from the date of the transaction.
• KYC and verification documents – stored for the period set by AML and gambling rules, often several years after the end of the relationship.
• Marketing data – kept while you remain subscribed and for a short period after you opt out to keep a record of your preference.
• Support logs – kept for a reasonable time to help with future issues and to improve our service.

When data is no longer needed, we will delete it or anonymise it in a safe way.

10. Your Rights

Subject to applicable law and some exceptions, you may have the following rights over your personal data:

• Right of access – you can ask for a copy of the personal data we hold about you.
• Right to rectification – you can ask us to correct inaccurate or incomplete data.
• Right to erasure – you can ask to delete your data, where legal grounds allow this and where we are not obliged to keep it for AML or regulatory reasons.
• Right to restriction – you can ask us to limit processing of your data in some situations.
• Right to data portability – you can ask to receive certain data in a machine-readable format, or to have it sent to another controller where technically possible.
• Right to object – you can object to some processing based on legitimate interest and to direct marketing at any time.
• Right to withdraw consent – where processing is based on your consent, you may withdraw that consent at any time, without affecting previous processing.

To exercise these rights, please contact us using the details in the “Contact Us” section. We may need to verify your identity before acting on your request.

11. Marketing Communications

• By registering a VibroBet account, you may be asked if you wish to receive marketing messages about new games, casino promotions, sports offers, VIP Program updates and app-only bonuses.
• You can manage your preferences through your account settings (where available), by following the unsubscribe link in emails, replying STOP for SMS (where applicable), or by contacting us.
• We may still send you important non-promotional messages about changes to terms, safety notices, responsible gambling information or updates to this Privacy Policy.

12. Responsible Gambling and Data Use

At VibroBet we support safe and responsible play. We use some of your data to help identify risky behaviour and to provide support.

• We may monitor betting patterns, deposit frequency, session length and support contacts to detect possible signs of problem gambling.
• We may send information on tools such as Self-Test and Self-Exclusion, and on external help websites like begambleaware.org.
• We may apply or suggest limits, cooling-off periods or self-exclusion in line with our Responsible Gambling Policy and legal duties.

13. Security of Your Data

We apply technical and organisational measures aimed at keeping your data safe.

• Encryption and secure connections (HTTPS) for data in transit.
• Restricted access to personal data on a need-to-know basis for authorised staff and providers.
• Secure storage systems and backup procedures.
• Monitoring, logging and incident response practices.
• Regular review of security controls and staff awareness training.

No system can promise perfect security, but we work continuously to reduce risks and respond quickly to any issues. If we become aware of a serious data incident that may place your rights at risk, we will follow legal rules regarding notification.

14. Third-Party Links and Services

• Our pages may contain links or banners pointing to third-party websites, game studios, payment providers or partner platforms.
• We are not responsible for how these third parties collect, use or protect your data.
• We recommend that you read the privacy policies and terms of any third-party site you visit before sharing personal data.

15. Special Notes for United Kingdom Users

Players accessing our content from the United Kingdom should be aware of the following:

• Some products, bonuses or payment methods may be limited or blocked based on local laws and regulatory guidance.
• Data protection rights for UK users are guided by UK data protection law, which is closely aligned with European data protection rules.
• If you believe your rights have been infringed, you may have the right to lodge a complaint with your local data protection authority, in addition to contacting us.

16. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in law, regulatory guidance, our services or technology.
• The date at the top of this page shows the latest update.
• If changes are significant, we may notify you via email, account message or a clear notice on our site.
• By continuing to use our services after an update, you accept the revised Policy.

17. Contact Us

If you have any questions about this Privacy Policy, your personal data or your rights, please contact us using the details below:

For commercial or partnership enquiries, you may also reach us at the same email address, stating the nature of your request in the subject line.

18. Additional Contact and Support Information

For service-related questions about bonuses, payments, games or account access, please visit our main site at vibrobet-official.com and use the support options provided there, or contact us by email using the address above.

If your concern relates to responsible gambling, you can:

• Request self-exclusion or account limits by contacting support.
• Use the Self-Test tool, where available, to review your playing habits.
• Visit external support sites such as begambleaware.org for independent advice.

This Privacy Policy forms part of the terms under which you use VibroBet services. We encourage you to read it carefully and to contact us if anything is unclear.